Shipping

FOR DELIVERY BY CHRISTMAS: PLEASE PLACE YOUR ORDER BY 1PM 18TH DECEMBER.

How much is delivery?

We offer FREE delivery on all orders over $100.

For items under $100 a $9.95 delivery fee will apply.

 

Is Softboard delivery free?

Yes, all Softboards qualify for our FREE delivery.

Accessories like fins, leashes, traction are free delivery when bundled with your Softboard order.

 

How are items delivered?

All Softboards are shipped using Direct Freight Express (signature required on delivery).

Small items & Accessories are shipped using Australia Post Express.

 

Does someone need to be there when the product is delivered?

Yes, for Softboards we require a signature on delivery.

If no one is available to sign for your order a card will be left and the order will be re-directed to the nearest Australia Post or Direct Freight Express depot/location. You are then responsible for collecting the parcel (you will be required to show photo ID).

We can deliver these items to your work place if they are happy to sign for the delivery. If using a work address please put the business name in the shipping details at checkout.

 

How do i track my delivery?

All Softech deliveries have a unique tracking number and link which will be emailed to you when the order is dispatched. Delivery progress can then be tracked either via the Direct Freight Express or Australia Post website.

 

How long does delivery take?

We will endeavor to have your product delivered as fast as possible. Delivery times vary depending on your location but generally allow ​3-​5 days business days from receipt of dispatch confirmation to be sure.

 

Is my Softboard delivery insured?

Yes, all Softech deliveries are fully insured against loss or damage.

All Softboards are carefully packaged in impact resistant packaging to mitigate any potential damage. However if your delivery does look damaged, please inform the courier and then contact us directly via the details on your order.

 

Do you ship Internationally?

Softech USA

Softech Europe (coming soon)

 

Need more info? Please Contact Us

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