Warranty / Returns

Softech Warranty

30 Days from purchase on defective construction.

Your Softech warranty does NOT cover:

- Exposure to excessive heat. Heat can damage the shape and lamination of the board

- Creasing of the deck or the slick - Water absorption

- Accidental or forceful damage to the board

- Over-flexed or broken boards

- Damage caused by leashes or other accessories

- Dents or depressions from the rider or foreign objects

- Surfboard print will self-destruct with time and use

- Some sunscreens and lotions MAY affect the print on this board

For more details please Contact Us

 

Softech Returns

If for any reason you are not happy with any items purchased, Softech will happily exchange or refund the item within 30 days from the date of purchase, without question, provided;

- You have proof of purchase (receipt, credit statement or invoice); The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged

- The product you are returning is part of our current range

- You return the product within 30 days of purchasing it from us; and You bear all costs, such as shipping and insurance, related to the return of the product to us

We strongly recommend that you use registered post for all refund and exchange items as we assume no responsibility for lost items.

Please allow 2 weeks for faulty claims to be fully processed.

 

Return Process/Instructions

  1. Contact Customer Service and receive your RA number (return authorisation number) and shipping address.
  2. Pack all items securely in a carton (or reuse the original packaging). Please ensure that all boxed items are securely packaged.
  3. Post the product with proof of purchase and completed return authorisation form.

For more details please Contact Us

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